Help & FAQ

Guidance for merchants on Deposits and Withdrawals.

Go to the Deposits page and click the "Initiate Deposit" button. Enter the amount and continue. Your payment gateway type is auto-detected from your merchant profile.

Help & FAQ

How do I initiate a deposit?

Where can I see deposit status?

Why is Initiate Deposit disabled?

How do I initiate a withdrawal?

Which fields are required for bank withdrawals?

Which fields are required for UPAY withdrawals?

How can I filter lists by date range?

How do I search by Order ID?

How are fees shown for deposits?

What statuses can deposits/withdrawals have?

Why don't I see the Merchants or Gateways menu?

How do I view withdrawal details?

How do page sizes work in tables?

Why does my withdrawal form change sometimes?

Where do I get my API key?